Return & Refund Policy

Effective Date: [2024/10/30]

At Freshmilktee.com, customer satisfaction is our top priority. This Return & Refund Policy (hereinafter, the “Policy”) outlines the terms and conditions for returning items and obtaining refunds. By purchasing from Freshmilktee.com, you agree to the terms of this Policy.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • Item must be in its original condition, unused, unwashed, and with all original tags and packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation, receipt) must be provided with the return.

Items that do not meet these criteria will not be accepted for return or refund.

Non-returnable items include:

  • Sale or clearance items (final sale).
  • Gift cards.
  • Custom or personalized items.

2. Initiating a Return

To initiate a return, please contact our customer service team by email at [email protected] with your order number, reason for return, and any relevant photos if the item is defective or incorrect.

Upon approval, you will receive return instructions, including the address for returning your item. Freshmilktee.com reserves the right to refuse any return request not following the correct return procedure.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect or defective. In cases of defective or incorrect items, Freshmilktee.com will provide a prepaid return shipping label.

We recommend using a trackable shipping method, as Freshmilktee.com is not responsible for returns lost in transit.

4. Conditions for Return

Returned items are subject to inspection upon receipt. Items that show signs of wear, washing, alteration, or damage not caused by Freshmilktee.com will not be eligible for a refund or exchange.

If a returned item does not meet the requirements stated in this Policy, Freshmilktee.com reserves the right to deny the return and will notify the customer accordingly.

5. Processing of Refunds

Once your return is received and inspected, you will receive a notification of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

Please note:

  • Processing times may vary depending on your financial institution.
  • Shipping fees are non-refundable unless the return is due to a Freshmilktee.com error or a defective item.

6. Exchanges

Freshmilktee.com does not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

7. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please take the following steps:

  • Check with your bank or credit card company, as processing times can vary.
  • If you still have not received your refund, please contact our customer service team at [email protected] for assistance.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. Provide a description of the defect and, if possible, include photos to help us resolve the issue promptly.

9. Contact Information

For further inquiries regarding this Policy or to initiate a return, please reach out to us at:

  • Office Address: 2911 Highland Park Dr, St. Louis, MO 63110, USA
  • Phone: +1 (816) 2510-0308 (SMS only)
  • Email: [email protected]
  • Working Hours: 8:30 AM – 5:30 PM CST

10. Policy Updates

Freshmilktee.com reserves the right to modify this Return & Refund Policy at any time without prior notice. The effective date of any updates will be noted at the top of this page. We encourage customers to review this Policy periodically.